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Underwriting Assistant - Oak Brook, IL
Location:Oak Brook, IL
Team:Midwest - Chicago
Job Type:Policy Services & Underwriting Support
FT/PT Status:Full Time
  
Job Description




Essential Functions:

This position works closely with insurance agents and brokers (our customers) in the binding of insurance, servicing of policies, and review/follow-up of underwriting information. The position encourages and creates opportunities for growth so team members can develop their insurance acumen for long term company advancement. 

Other Duties and Responsibilities:  
• Review and professionally handle all customer inquiries within our service promise with a focus on quality and efficiency
• Strengthen customer relationships by providing excellent service through frequent phone and email communication
• Work collaboratively with multiple departments to ensure best possible outcome for all inquiries while minimizing touches and providing excellent customer service
• Evaluate applications, web search results and business quoted via the web
• Work within underwriting authority and obtain underwriter approval when necessary
• Apply critical thinking and underwriting mindset to all accounts
• Pursue opportunities for growth and development through USLI University, continuing education, workshops and classes
• Communicate ideas for procedural or workflow improvement
• Complete departmental specific reports or projects
• Assist in training new team members when ready
• Other duties as assigned

Specific Skills:
• Strong organizational and written/verbal communication skills 
• Strong commitment to customer service and attention to detail
• Ability to work independently in a fast paced team environment
• Desire to learn and understand our insurance product offerings

Minimum Job Requirements:
• Property/Casualty insurance experience
• Insurance licensing or continuing education