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Underwriting Assistant - Instant Access Service Center
Location:Wayne, PA
Team:Instant Access
Job Type:Policy Services & Underwriting Support
FT/PT Status:Full Time
  
Job Description
Essential Functions:
Service incoming telephone calls, emails and web chats from policyholders, agents and brokers for the binding of insurance, servicing of policies, and review/follow-up of underwriting information. The position encourages and creates opportunities for growth so team members can develop their insurance acumen for long term company advancement. 
  
Other Duties and Responsibilities:
Review and professionally handle all customer inquiries within our service promise with a focus on quality and efficiency
Work to retain assigned book of business and perform research/follow up to effectively respond to inquiries
Document “call log” in a timely and descriptive manner, connect callers with appropriate parties as necessary and project a professional, enthusiastic and caring attitude
Work collaboratively with multiple departments to ensure best possible outcome for all inquiries while minimizing touches and providing excellent customer service
Evaluate applications, web search results and business quoted via the web
Work within underwriting authority and obtain underwriter approval when necessary
Apply critical thinking and underwriting mindset to all accounts
Pursue opportunities for growth and development through USLI University, continuing education, workshops and classes
Communicate ideas for procedural or workflow improvement
Complete departmental specific reports or projects
Assist in training new team members when ready

Specific Skills:
Strong organizational and written/verbal communication skills 
Strong commitment to customer service and good problem solving abilities 
Assertive, able to multi-task and work quickly between tasks 
Desire to learn and understand our insurance product offerings

Minimum Job Requirements:
Bachelor’s Degree or equivalent business experience 
Property/Casualty insurance experience
History of continuing insurance education preferred
Property & Casualty insurance license will be required within established time-frame