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Direct Bill Service Representative (12PM – 8 PM Shift)
Location:Wayne, PA
Team:Instant Access
Job Type:Policy Services & Underwriting Support
FT/PT Status:Full Time
Job Description

USLI is seeking individuals to work in its customer service center servicing incoming telephone calls from policyholders, brokers and agents. Candidates must be able to project the “USLI Experience” by providing excellent service through telephone and online communication and work effectively in a fast paced environment. This position requires a positive and friendly attitude, a high service mindset, strong verbal and written communication skills, problem solving abilities, and Bachelor’s Degree or business experience with insurance and/or call center.  The ability to be assertive, multi-task and transition efficiently between tasks is required. The hours for this position are Monday through Friday 12:00 p.m. – 8:00 p.m. E.T. after an initial period of training that will take place daily 9:00 a.m. – 5:00 p.m. E.T. shift. Overtime may be available as necessary to achieve team goals.

Essential Functions:

Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document “call log” in a timely and descriptive manner, help callers with non-billing related issues in accordance with team guidelines, refer callers to appropriate parties as necessary and project a professional, enthusiastic and caring attitude

Other Duties and Responsibilities:

Assist teammates and help with additional projects, training and reporting as requested by leadership

Specific Skills:

Candidate must have strong oral and written communication skills, a positive and friendly attitude, a high service mindset and good problem solving abilities. Must be assertive, able to multi-task and work quickly between tasks

Minimum Job Requirements:

  • Bachelor’s Degree or business experience

  • Ability to work a 35 hour work week Monday through Friday between 12:00 p.m. and 8:00 p.m. EST after an initial training during 9:00 a.m. – 5:00 p.m. EST shift