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Desktop Support Engineer Level II
Location:Wayne, PA
Team:IT Operations
Job Type:Information Technology
FT/PT Status:Full Time
  
Job Description
This position would be able to provide in-person, in office hands-on technical support as well as remote support for all service requests created via the USLI Intranet or submitted over the phone between 9:00am and 5:00pm Eastern.   Provide support of Windows and Macintosh systems, installation of applications and setup of computers and workstations, printers.  Well versed in Microsoft Office 365, as well as Active Directory and Exchange administration.  Investigate areas for potential improvement in workflows and processes and develop functional solutions.  

Must possess strong team orientation, organizational and time management skills, strong customer service orientation and well developed interpersonal and communication skills, both oral and written.  
 
Redirect problems to appropriate resource.  Identify and escalate situations requiring urgent attention. 
Skills:  Office 365, Microsoft Teams, Active Directory, Exchange Management Console, Windows 10, WSUS Management, Microsoft Office, Internet Explorer/Chrome/Firefox troubleshooting, Acrobat, basic and network printer troubleshooting, Surfaces and iPhones.  
Desired but not required: A+, CompTIA, Microsoft, AIT or other Entry level technical certification

Work Hours:  In our physical office in Wayne, PA.  Must be prepared to respond to requests from 9:00 a.m. to 5:00 p.m Eastern.  Shared departmental after hours on-call.  Project work outside of those hours is a potential for growth. 
At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.
USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.

In response to the COVID19 pandemic, USLI is working toward returning to our physical offices.  Our team members are currently working in a hybrid model with the goal of returning to 75% onsite employment for all Community Members (unless job description indicates otherwise) as of June 2023.