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Direct Bill Service Representative (10 AM – 6 PM MT Shift)- Boise, ID
Location:Boise, ID
Team:Instant Access
Job Type:Policy Services & Underwriting Support
FT/PT Status:Full Time
  
Job Description



Essential Functions:

Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document call log in a timely and descriptive manner, help callers with non-billing related issues in accordance with team guidelines, refer callers to appropriate parties as necessary and project a professional, enthusiastic and caring attitude.


Other Duties and Responsibilities:

Assist teammates and help with additional projects, training and reporting as requested by leadership


Specific Skills:

Candidate must have strong oral and written communication skills, a positive and friendly attitude, a high service mindset and good problem solving abilities. Must be assertive, able to multi-task and work quickly between tasks.


Minimum Job Requirements:

Bachelor’s Degree or business experience within the insurance industry and/or a call center.

 

Public Job Description:

USLI is seeking individuals to provide billing and payment assistance to policyholders and insurance professionals through a high volume of incoming phone calls, emails and chats.  Candidates must conduct research and follow up with customers to effectively resolve issues within established service promises, project the “USLI Experience” through excellent service and work effectively in a fast paced environment. This position requires a positive and friendly attitude, strong verbal and written communication skills, the ability to be assertive, solve problems and transition efficiently between tasks.  A Bachelor’s Degree or business experience within the insurance industry and/or a call center is preferred. The hours for this position are Monday through Friday 10:00am – 6:00pm MT. Overtime may be available as necessary to achieve team goals.

At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.

USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.

In response to the COVID19 pandemic, USLI is working toward returning to our physical offices.  Our team members are currently working in a hybrid model with the goal of returning to 75% onsite employment for all Community Members (unless job description indicates otherwise) as of June 2023.