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Direct Bill Service Representative (12 PM – 8 PM Shift)
Location:Wayne, PA
Team:Instant Access
Job Type:Policy Services & Underwriting Support
FT/PT Status:Full Time
  
Job Description


Essential Functions:

Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document “call log” in a timely and descriptive manner, help callers with non-billing related issues in accordance with team guidelines, refer callers to appropriate parties as necessary and project a professional, enthusiastic and caring attitude

 

Other Duties and Responsibilities:

Assist teammates and help with additional projects, training and reporting as requested by leadership

 

Specific Skills:

Candidate must have strong oral and written communication skills, a positive and friendly attitude, a high service mindset and good problem solving abilities. Must be assertive, able to multi-task and work quickly between tasks

 

Minimum Job Requirements:

  • Bachelor’s Degree or business experience
  • Ability to work a 35 hour work week Monday through Friday between 12:00 p.m. and 8:00 p.m. EST after an initial training during 9:00 a.m. – 5:00 p.m. EST shift

 

Public Job Description:

USLI is seeking individuals to work in its customer service center servicing incoming telephone calls from policyholders, brokers and agents. Candidates must be able to project the “USLI Experience” by providing excellent service through telephone and online communication and work effectively in a fast paced environment. This position requires a positive and friendly attitude, a high service mindset, strong verbal and written communication skills, problem solving abilities, and Bachelor’s Degree or business experience with insurance and/or call center.  The ability to be assertive, multi-task and transition efficiently between tasks is required. The hours for this position are Monday through Friday 12:00 p.m. – 8:00 p.m. E.T. after an initial period of training that will take place daily 9:00 a.m. – 5:00 p.m. E.T. shift. Overtime may be available as necessary to achieve team goals.

At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.

USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.

In response to the COVID19 pandemic, USLI is working toward returning to our physical offices.  Our team members are currently working in a hybrid model with the goal of returning to 75% onsite employment for all Community Members (unless job description indicates otherwise) as of June 2023.