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USLI is seeking individuals to work in its customer service center servicing incoming telephone calls from policyholders, brokers and agents. Candidates must be able to project the “USLI Experience” by providing excellent service through telephone and online communication and work effectively in a fast paced environment. This position requires a positive and friendly attitude, a high service mindset, strong verbal and written communication skills, problem solving abilities, and Bachelor’s Degree or business experience with insurance and/or call center. The ability to be assertive, multi-task and transition efficiently between tasks is required. The hours for this position are Monday through Friday 10:00 a.m. – 6:00 p.m. E.T. Overtime may be available as necessary to achieve team goals.
Essential Functions:
Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document “call log” in a timely and descriptive manner, help callers with non-billing related issues in accordance with team guidelines, refer callers to appropriate parties as necessary and project a professional, enthusiastic and caring attitude
Other Duties and Responsibilities:
Assist teammates and help with additional projects, training and reporting as requested by leadership
Specific Skills:
Candidate must have strong oral and written communication skills, a positive and friendly attitude, a high service mindset and good problem solving abilities. Must be assertive, able to multi-task and work quickly between tasks
Minimum Job Requirements:
At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.
USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.
This position is a developmental role requiring in-person job shadowing, team building and foundational insurance education. On-site presence 75% of the time is necessary to meet the requirements of this role. Additional details may be discussed with the hiring leader.
