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Explore USLI's extensive company benefits, perks, and more below! *Not applicable to External Customer Program
U.S. Benefits
Canada Benefits
Essential Functions:
Service incoming telephone calls regarding billing and payment inquiries in accordance with team standards, perform research and follow up to effectively respond to calls and online communication within established service promises, document “call log” in a timely and descriptive manner, help callers with non-billing related issues in accordance with team guidelines, refer callers to appropriate parties as necessary and project a professional, enthusiastic and caring attitude.
Other Duties and Responsibilities:
Assist teammates and help with additional projects, training and reporting as requested by leadership.
Specific Skills:
Candidate must have strong oral and written communication skills, a positive and friendly attitude, a high service mindset and good problem solving abilities. Must be assertive, able to multi-task and work quickly between tasks.
Minimum Job Requirements:
Public Job Description:
USLI is seeking individuals to work in its customer service center servicing incoming telephone calls from policyholders, brokers and agents. Candidates must be able to project the “USLI Experience” by providing excellent service through telephone and online communication and work effectively in a fast paced environment. This position requires a positive and friendly attitude, a high service mindset, strong verbal and written communication skills, problem solving abilities, and Bachelor’s Degree or business experience with insurance and/or call center. The ability to be assertive, multi-task and transition efficiently between tasks is required. The hours for this position are Monday through Friday 9:00 a.m. – 5:00 p.m. E.T. Overtime may be available as necessary to achieve team goals.
At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.
This position is a developmental role requiring in-person job shadowing, team building and foundational insurance education. On-site presence 75% of the time is necessary to meet the requirements of this role. Additional details may be discussed with the hiring leader.
