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Job Title: Senior Unified Communications Engineer
Location: Wayne, PA
About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: You will work closely with business teams to implement and support advanced telephony solutions, primarily focused on the migration from legacy phone systems to cloud-based solutions like Microsoft Teams Phone and Microsoft Dynamics 365 Contact Center. You’ll be responsible for system administration, troubleshooting, and project planning, contributing to the goal of building a fully integrated communications platform that aligns with our business needs.
Key Responsibilities:
Telephony migration: Lead the migration of legacy Mitel phone systems to cloud-based solutions, ensuring smooth transitions and continued system functionality.
Advanced ACD support: Build and maintain advanced ACD phone functions to enhance system performance.
Audio-visual support: Provide support for audio-visual conferencing systems including Cisco Webex and API integration.
Project planning and execution: Act as a technical contributor and project driver for future cloud-based unified communications systems, ensuring full interaction between computers, phones, mobile devices, Microsoft Teams, and USLI’s in-house systems.
Networking and connectivity: Diagnose and troubleshoot telephony-related network connectivity issues, specifically for remote offices and teleworkers. Configure network switches, protocols, ports, and traffic flow to ensure effective telephony and unified communications.
What You’ll Bring:
Experience in telephony systems: Hands-on experience migrating from legacy phone systems to cloud-based solutions, especially Microsoft Teams Phone and Microsoft Dynamics 365 Contact Center.
Technical expertise: Proficient in troubleshooting telephony and network connectivity issues, particularly for remote and teleworker users.
Project management skills: Strong experience in planning and driving projects related to telephony and unified communications.
Networking knowledge: In-depth understanding of networking concepts such as switches, protocols, ports, and traffic flow as they relate to telephony.
Communication Skills: Excellent communication skills to collaborate with both technical teams and business stakeholders effectively.
Qualifications:
Proven experience with telephony systems migration and administration.
Familiarity with advanced ACD phone functions and conferencing tools like Cisco Webex.
Networking experience, especially in troubleshooting remote office and teleworker connectivity issues.
Experience with Microsoft Teams, Dynamics 365 Contact Center, and unified communication solutions.
9 a.m. to 5 p.m. ET, with flexibility as needed for project timelines.
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
