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Job Title: Unified Communications Engineer Level II
Location: Wayne, PA
About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: You will deploy, implement and support business teams to implement initiatives and solutions to increase our telephony and audiovisual capabilities. Develop and maintain documentation, such as network diagrams, device configurations, and troubleshooting procedures. Support video production for hybrid meetings and training classes. Stay current with new technologies and industry trends.
Key Responsibilities:
Deploy, and maintain: Implement call management software to support various multi-line systems, call flows, advanced ACD functions, SIP protocols and other collaboration platforms
System Administration: Administer Microsoft Teams Phones, Microsoft Dynamics 365 Contact Center, Cisco Webex, Session Border Controllers and Video Conferencing
Networking and Integration: Perform network assessments and provide recommendations for improving performance and reliability. Diagnosing and troubleshoot advanced network connectivity problems
Project Planning: Collaborate with senior engineers to support implementation of a cloud-based communications system.Support future initiatives involving emerging technologies
Support: Provide escalation support for incidents and service requests
Collaboration: Work with cross-functional teams to support IT projects, system upgrades, and technology rollouts.
Documentation: Maintain designs, configurations, and standard operating procedures.
Continuous improvement: Evaluate emerging technologies and recommend solutions to improve telecommunication performance and availability.
What You’ll Bring:
Service mindset: A service-first mindset.
Technical expertise: Strong understanding of Telephony, Call Centers, Microsoft Teams, Microsoft Dynamics 365, Microsoft Azure VoIP, SIP, ACD, and DID
Problem Solving: Strong troubleshooting and analytical skills.
Communication Skills: Excellent communication skills to collaborate with both technical teams and business stakeholders effectively.
Project management skills: Strong experience in planning and driving projects related to IT Infrastructure.
Organizational skills: Ability to manage multiple tasks and prioritize effectively with the proper sense of urgency.
Adaptability: Ability to learn new technologies and systems quickly.
Qualifications:
3 - 5 years of experience supporting unified communications in a mid-size or enterprise environment.
Hands-on experience with telecommunications, networking, call center administration. Audiovisual experience a plus.
Be able to lift necessary equipment and work in tight spaces
9 a.m. to 5 p.m. ET, with occasional after-hours work for maintenance or incident response.
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
