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Explore USLI's extensive company benefits, perks, and more below! *Not applicable to External Customer Program
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About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: As head of the property claims department, you will report directly to the chief claims officer and lead a team of property claim leaders and claims professionals dedicated to delivering exceptional service and technical excellence across all property lines. You will oversee claim assignments, guide complex resolution strategies and ensure consistency in reserving and coverage decisions through close collaboration with internal partners, including coverage and SIU. Your leadership will focus on coaching, performance development and accountability while fostering a culture of empathy and excellence. In addition, you will play an important role in product development by working with underwriting to share insights on trends, jurisdictional challenges and regulatory impacts that influence product performance and profitability.
Key Responsibilities:
Leadership: Oversee hiring, training, performance reviews, salary administration and professional development plans while applying Leadership with Heart principles to coach, celebrate and correct every day
Claims oversight: Assign and review new property claims, providing guidance on coverage, investigation, reserve and settlement strategies, including authorization of reserves and settlements beyond examiner authority
Decision-making: Review and approve all claim denials and participate in file conferences with senior leadership as needed
Reinsurance compliance: Escalate initial notices to reinsurers for approval and ensure adherence to reporting requirements
Service excellence: Respond to inquiries from customers, brokers, attorneys and policyholders while ensuring timely and accurate communication
Regulatory response: Prepare responses to state DOI consumer complaints regarding property claims handling
Collaboration: Partner with underwriting leaders to share claim insights related to product development, jurisdictional impacts, statutes, case law and emerging trends
Knowledge sharing: Present property-related topics to underwriting teams and contribute to cross-departmental meetings and workshops
What You’ll Bring:
Leadership: Ability to inspire, coach and hold teams accountable while fostering individual growth
Property expertise: Deep knowledge of coverage application, claim handling and jurisdictional issues affecting outcomes
Communication: Strong interpersonal skills for collaboration and relationship building across stakeholders
Judgment: Strategic and decisive decision-making to drive effective claim resolution
Adaptability: Flexible leadership style that tailors coaching and oversight to team member strengths and needs
Qualifications:
Education: College degree or equivalent industry designations or experience
Experience: More than 10 years of commercial claims handling and 7 to 10 years of supervisory or leadership experience
Industry knowledge: Completion of or progress toward professional designations such as CPCU, AEI or AIC preferred
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
