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Job Title: Claims Administrative Assistant
Location Wayne, PA
About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: The administrative assistant supports the Claims team through a variety of administrative and customer service functions. This role helps ensure the smooth processing of claims and enhances communication between internal teams and customers.
Key Responsibilities:
Claim intake: Take new claim reports over the phone and assist callers with claims-related questions or direct them to the appropriate team
Payment processing: Support examiners by processing expense and loss payments accurately and efficiently
Customer correspondence: Communicate with customers to provide claim updates and pertinent information
Documentation: Prepare and send letters on behalf of the claims examiner
File management: Process zip files and maintain organized digital records
Reporting: Complete weekly and monthly Excel reports to support departmental tracking and analysis
What You’ll Bring:
Flexibility: Be flexible and willing to take on additional assignments as needed while maintaining daily operations
Written communication: Draft and edit documents, emails and letters with accuracy and professionalism
Coverage: Review and handle emails during absences from the office to ensure continuity
Deadline management: Track deadlines and assist leaders in meeting all required timelines
Proactivity: Anticipate needs and take initiative — act proactively rather than reactively
Sensitivity: Be sensitive and responsive to leaders’ needs and assist with miscellaneous projects as they arise
Professionalism: Maintain a positive attitude and professional approach in all interactions
Qualification
Education: College degree or equivalent business/industry experience
Experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Knowledge: Excellent oral and written communication skills
Organization: Highly organized and efficient, able to multitask and prioritize effectively
Independence: Able to work independently and demonstrate strong initiative
Professionalism: Comfortable interfacing with leadership and peers
Passion and drive can be just as important as experience. If you’re excited about this opportunity, we’d love to hear from you!
This position offers the flexibility to work remotely up to five days per month.
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
