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Explore USLI's extensive company benefits, perks, and more below! *Not applicable to External Customer Program
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About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role: In this position, you will oversee a team of commercial property claims professionals, guiding their development and ensuring claims are handled consistently, efficiently and with high quality. You will manage complex, high-exposure claims, guide coverage, investigation, reserving and settlement, and serve as a key escalation point for critical decisions. The role also includes ensuring compliance with reinsurance reporting, responding to regulatory inquiries and partnering with underwriting to support product development and overall portfolio health.
Key Responsibilities:
Leadership: Lead administrative functions including hiring, training, performance management, salary administration and employee development, while applying Leadership with Heart principles
Claims oversight: Assign and oversee commercial property claims, providing direction on coverage, investigation, reserving and overall claim evaluation
Decision-making: Authorize reserves and settlements beyond examiner authority and approve full or partial claim denials
Complex claim management: Participate in complex claim conferences with the head of property claims and manage high-exposure, complex files
Reinsurance compliance: Review and escalate reinsurance notices for approval and ensure adherence to reporting guidelines
Performance management: Drive timely claim resolution to achieve a 100% closing ratio and monitor files in appraisal and mediation
Service excellence: Serve as the primary point of contact for customers, agents, attorneys and policyholders regarding coverage and claim status
Regulatory response: Prepare formal responses to Department of Insurance (DOI) consumer inquiries
Collaboration: Partner with underwriting on product development and product health by sharing insights on claim trends, venues, statutes and case law that impact profitability
What You’ll Bring:
Property expertise: Strong knowledge of coverage application, claim handling and jurisdictional issues that affect outcomes
Communication: Excellent written and oral communication skills
Leadership: Strong leadership and interpersonal abilities
Organization: Proven organizational and time management skills
Analysis: Strong analytical and problem-solving skills
Qualifications:
Education: College degree or equivalent industry-specific designation or experience
Experience: Five or more years of commercial claims handling experience preferred
Industry knowledge: Professional designations such as CPCU, AEI, RPLU or AIC preferred
Leadership background: Prior supervisory or leadership experience preferred
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
