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Job Title: IT Services — Technical Onboarding and Inventory Specialist, Technical Lead
Location: Wayne, PA
About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.
Your Role:You will handle community member onboarding/offboarding and maintain accurate inventory records, conducting physical counts and implementing efficient inventory control procedures. You will communicate status updates with leadership and ensure top-notch service. You will maintain new hire setup templates and update leadership across the company. You will provide training and tutorials for new hires on using their computer equipment and contacting IT Services. You will investigate workflow improvements and develop functional solutions.
Key Responsibilities:
Technical assistance: Provide initial and ongoing technical support, troubleshooting issues and offering workarounds
System/Software setup: Ensure new hires have the necessary technical setup, including hardware, software and access to company systems
Resource creation: Develop and maintain onboarding materials, including manuals, guidelines and password documentation
Problem solving: Diagnose and resolve technical problems, escalating issues if needed
Training and guidance: Provide training and guidance on using company tools and software
Documentation: Create and maintain documentation for onboarding, offboarding and people change processes and resources
Communication: Answer employee questions regarding policies, resources and technical issues
Coordination: Coordinate with other teams to ensure a seamless onboarding process
What You’ll Bring:
Service mindset: A service-first mindset
Attention to detail: Careful attention to detail to ensure accurate onboarding/offboarding processes and documentation
Technical proficiency: Strong understanding of computer hardware, software and operating systems
Problem solving: Ability to diagnose and resolve technical issues quickly and efficiently
Communication: Excellent verbal and written communication skills, including the ability to explain complex technical concepts in a clear and concise manner
Organizational skills: Ability to manage multiple tasks and prioritize effectively
Adaptability: Ability to learn new technologies and systems quickly
Qualifications:
Minimum of three years’ application support or comparable experience
Proven customer service mindset
Clear and concise communication with both technical and non-technical users
9 a.m. to 5 p.m. ET working hours
What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer fulltime and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses. Explore more company benefits.
Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
