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Notice: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. However, USLI reserves its right to provide employment-based immigrant visa assistance on a discretionary basis.

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Service Center Account Manager         

Instant Access Service Center

Location: Boise, ID  

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: You will be the first point of contact for policyholders, agents, and brokers through phone, email, and web chat to help bind coverage, service policies, and follow up on underwriting information. You’ll provide excellent service with empathy, efficiency, and professionalism while working in a collaborative and fast-paced environment. This role offers opportunities to grow your insurance knowledge and advance your career through ongoing learning and team development.

Key Responsibilities:

• Handle customer inquiries: Respond to calls, emails, and web chats within our service promise, focusing on speed and quality
• Retain assigned business: Perform research and proactive follow-up to build loyalty and strengthen relationships
• Document service interactions: Record detailed notes in the call log and connect customers with the appropriate teams when needed
• Collaborate across departments: Work with internal partners to resolve inquiries efficiently while minimizing hand-offs
• Evaluate account activity: Review applications, online research, and web-quoted business for accuracy and completeness
• Operate within authority: Make underwriting decisions where appropriate and escalate when necessary
• Apply critical thinking: Use an underwriting mindset to evaluate risk and provide accurate solutions
• Pursue professional development: Engage in continuing education, USLI University classes, and team workshops
• Support new team members: Assist with training once you are confident in your own knowledge and workflow
• Contribute to team improvement: Share ideas to enhance service procedures and streamline workflows

What You’ll Bring:

• Strong communication skills: Clearly and empathetically interact with customers and teammates
• Customer-first mindset: Deliver service that is responsive, thoughtful, and solutions-oriented
• Ability to multitask: Work efficiently across multiple platforms in a high-volume environment
• Willingness to learn: Seek out knowledge of our products, systems, and service expectations
• Confidence and accountability: Take ownership of your role and the customer experience

Qualifications:

• Bachelor’s degree, equivalent work experience, or a combination of both
• Experience in property and casualty insurance is helpful but not required
• Willing to obtain a Property & Casualty insurance license within a set timeframe

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses. Explore more company benefits.

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.